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FAQs 2018-03-27T13:42:29+00:00

Below you will find a list of our most frequently asked questions

  • What are our terms and conditions policies?

Customer Service Policy

  • Lynn’s Gift Baskets Galore LLC will make every effort to ship each and every order within the shipping deadlines and ensure complete customer satisfaction.
  • Lynn’s Gift Baskets Galore LLC will replace or refund any gift not meeting customer satisfaction, deemed damaged or defective.
  • Refunds or replacements are only offered if the original gift can be retrieved for inspection. (Assuming the claim is made within the 3 days grace period.)
  • Lynn’s Gift Baskets Galore LLC guarantees all gifts will have the general look and product assortment as the photos used to represent them. (Substitutions are allowed a long as the value is equal or greater the substituted product.) We will do our best to substitute within the same “family” of products at all times.)

Claims

  • All damage claims, discrepancies and late delivery claims must be made within 3 business days of the gift being received.   There will be NO exceptions to this policy.
  • If gift arrives damaged or there is a discrepancy, Lynn’s Gift Baskets Galore LLC will make every effort to resolve the issue in a timely manner and to the customer’s satisfaction.
  • Credits and/or refunds will be at the sole direction of Lynn’s Gift Baskets Galore LLC and will only be issued if damaged gifts or discrepancies can be verified by the carrier.
  • If the customer disposes of the gift before we can verify the damages/discrepancy we will not issue any refund.
  • All claims must be issued in writing or via e-mail. Claims will not be accepted via phone.

Incorrect Address

  • All orders must be complete with the correct address, city, state and zip code. Lynn’s Gift Baskets Galore LLC will not be responsible for a gift being mis-delivered or being delivered late when a bad address is supplied.
  • Claims or request for refunds on gifts returned due to a bad address will not be honored.
  • Claims for late deliveries due to a missing suite number/apartment number or incorrect information will not be honored.

Returns

  • In the event a carrier returns a gift due to being refused, a bad address being supplied or non-availability of a recipient all shipping charges assessed by the carrier along with a 20% restocking fee will deducted from any pending refund granted.
  • Lynn’s Gift Baskets Galore LLC will allow a 7 day return policy from date of receipt which the customer may return the gift at their own expense, if not completely satisfied. A refund of the wholesale cost of the gift only will be honored.

For all other questions please email us via our contact page.