Below you will find a list of our most frequently asked questions
What are our terms and conditions policies?
Customer Service Policy
Lynn’s Gift Baskets Galore LLC will make every effort to ship each and every order within the shipping deadlines and ensure complete customer satisfaction.
Lynn’s Gift Baskets Galore LLC will replace or refund any gift not meeting customer satisfaction, deemed damaged or defective.
Refunds or replacements are only offered if the original gift can be retrieved for inspection. (Assuming the claim is made within the 3 days grace period.)
Lynn’s Gift Baskets Galore LLC guarantees all gifts will have the general look and product assortment as the photos used to represent them. (Substitutions are allowed a long as the value is equal or greater the substituted product.) We will do our best to substitute within the same “family” of products at all times.)
All damage claims, discrepancies and late delivery claims must be made within 3 business days of the gift being received. There will be NO exceptions to this policy.
If gift arrives damaged or there is a discrepancy, Lynn’s Gift Baskets Galore LLC will make every effort to resolve the issue in a timely manner and to the customer’s satisfaction.
Credits and/or refunds will be at the sole direction of Lynn’s Gift Baskets Galore LLC and will only be issued if damaged gifts or discrepancies can be verified by the carrier.
If the customer disposes of the gift before we can verify the damages/discrepancy we will not issue any refund.
All claims must be issued in writing or via e-mail. Claims will not be accepted via phone.
All orders must be complete with the correct address, city, state and zip code. Lynn’s Gift Baskets Galore LLC will not be responsible for a gift being mis-delivered or being delivered late when a bad address is supplied.
Claims or request for refunds on gifts returned due to a bad address will not be honored.
Claims for late deliveries due to a missing suite number/apartment number or incorrect information will not be honored.
In the event a carrier returns a gift due to being refused, a bad address being supplied or non-availability of a recipient all shipping charges assessed by the carrier along with a 20% restocking fee will deducted from any pending refund granted.
Lynn’s Gift Baskets Galore LLC will allow a 7 day return policy from date of receipt which the customer may return the gift at their own expense, if not completely satisfied. A refund of the wholesale cost of the gift only will be honored.
For all other questions please email us via our contact page.